Refund policy

Our General Policy

At LUMAR, all sales are final. Because of the nature of our production process, we do not offer general returns, refunds, or exchanges if you simply change your mind. However, we stand by the quality of our products and take full responsibility if an error occurs on our end.

Received a Damaged or Wrong Item?

If your order arrives damaged or you receive a completely different item than what you purchased, we will gladly offer a free replacement. To qualify for this, you just need to follow a simple step:

Unboxing Video Policy for Damaged Goods

We take great care in packaging your orders to ensure they arrive safely. However, if you receive a parcel and suspect the contents may be damaged or broken inside, you must record a continuous unboxing video while opening the package.

To be eligible for a full refund, please submit this video proof to our support team on WhatsApp [0313-5237014] within 24 Hours of delivery. Please note that if no clear video proof is provided, we will be unable to process a full refund, and any partial compensation will be evaluated at our sole discretion.

How the Replacement Process Works

Once our team reviews your photos and approves the claim, LUMAR will take over from there. You will not have to pay a single rupee for shipping. We will arrange for a courier to deliver your correct, brand new item while simultaneously collecting the damaged or incorrect one from your doorstep.

Important Conditions to Keep in Mind

If a customer attempts to return an item that does not meet our damaged or incorrect criteria, we will not be able to process it. In these cases, the item will either be discarded or sent back to you strictly at your own expense.

Get in Touch

If you have an issue with your delivery or need to start a replacement claim, please reach out right away. We are here to resolve it for you as quickly as possible.

• WhatsApp: 0313 5237014

• Email: contactatlumar@gmail.com